16. Do you test products to verify their performance? If you do, what is the process? How do you select the products for testing?
Ans: Yes, we do verification testing. This is done by random sampling of suspected non-compliant products or complaints from consumers on particular models or brands.

17. Do you have cases when the importer does not agree with the verification test results? How you address such issue?
Ans: Yes we do, however, the verification procedure or guideline is clear. When such an issue comes up, a third independent test is ran. These result is then compliant bearing in mind the acceptable tolerance levels. If results confirm the verification from the enforcement agency, the importer is charged with the cost of testing.