10. Can you walk us through your approach to market surveillance and what activities you undertake? What is the strategy? How many How frequently?
Ans: The Energy Commission undertakes periodic market surveillance to inspect appliances sold in the market. We have developed a check list to determine the compliance level of all retail shops we visit. The GPS location of the retail shops as well as the compliance score is updated in the mobile App for customers to make an informed decision.

11. Do the inspectors have authority to enter the premises (e.g. retail stores, warehouses) to conduct product inspections?
Ans: Yes, by the Energy Commission Act (ACT 541), the inspectors can enter the premises. In addition, all the regulation including future ones to be developed give the power to the enforcement Authority.

12. Do you use any tools such as check lists, apps to track market inspection results?
Ans: Yes we have such tool (Check list) and the app which is called the “certified Appliance App” can be downloaded from the google play store for android users.

13. What do you usually look for during the inspections (e.g. missing labels, un-registered products)?
Ans: Some few check list are: missing labels, mislabeling, no test report just to mention a few.

14. What are the most frequent cases of non-compliance?
Ans: Mislabeling and no test report. But these will be solved with the introduction of the QR code on the labels for the reviewed regulations and future ones.

15. What is your approach to enforcement? What steps do you take to rectify non-compliance? E.g. missing label, product is not registered.
Ans: The check list is made up of a triplicate sheet. Therefore, the enforcement results and remarks is shared with retailer to know exactly what the issues are and the corrective measures.